Any circumstance that has threatened the health/safety of the residences and/or has compromised the structural integrity of tlte property.
Fire, tree blown on the roof, flooding, sewage back up, gas odors, broken water pipes, electrical arcing/sparking/or electrical fire or other serious issue, furnace out (if in winter).
If the emergency is life-threatening, call 911 immediately!
If you smell gas or have a Carbon Monoxide Detector is sounding, Turn off the Gas Shut-Off to the utilities, open the windows, and contact your Gas company emergency line.
For all other Emergencies, please contact us at (651) 777-5500 option 1, then follow the prompts to submit an emergency maintenance request.
While we will do everything we can to facilitate the fastest repairs possible, non-emergency repairs are scheduled with our vendors on an as-available basis.
It is the policy of 33rd Company® that all non-emergency maintenance requests be processed in writing through our online Maintenance Request form to the right. If you are unable to successfully submit an on-line Maintenance Request you may alternatively call 651-777-5500, option 3; however, for the fastest service, please follow the steps below:
Missed Appointment Charge
If you schedule an appointment with a contractor and fail to show up, you will be responsible for their trip charge.
Maintenance Charge Backs
33rd Company® is responsible for repairing or replacing items broken by normal use. Occasionally, residents cause damage by accident, misuse or abuse. If the maintenance contractor reports to 33rd Company® that the damage was not caused by normal us, we will charge the repair back to you. Failure to pay for these charges could cause default of your lease. ** Charges to the tenant for any of the above will also incur a mark-up of 10% (minimum of $25) from 33rd Company® for coordinating the services.
Some owners have requested that 33rd Company® perform certain services on the property automatically in order to keep it in good condition. These services may be done with little or no notice to you. For instance: fall and spring landscaping, gutter cleaning, HVAC service, termite inspections, etc. City License Inspections may also be scheduled as required. If these services require contractors to enter the property, every effort will be made to set an appointment with you at least 24 hours in advance of the visit.
A $50 fee will be assessed, in addition to minimum charges from a vendor, if any of the followings occur: